VanEck Australia - Privacy Policy

Privacy Policy

  • VanEck understands that privacy is important to you.  


    VanEck Investments Limited (ACN 146 596 116) AFSL 416755 and VanEck Australia Pty Ltd (collectively ’VanEck Australia’) are subject to the requirements of the Australian Privacy Principles which are contained in the Privacy Act 1988 (the Privacy Act) and which govern how private sector organisations in Australia handle personal information.  


    This Privacy Policy applies to all personal information collected by or on behalf of VanEck, including by paper based or electronic forms and online via our website located at  (’Website’).  


    Information We Collect  
    VanEck Australia or its service providers may collect information, including but not limited to information you provide when you:


    • request or register for a fund, service, newsletter, or online account;  
    • contact the Registrar or VanEck Australia with questions; or  
    • complete a survey or poll or enter a competition or other promotion.  



      This information may include personal information such as your name, title, company, address, e-mail address, phone number, bank account details, tax file number, and investor type, assets under management, transaction history, and areas of interest. 

      VanEck Australia or its service providers may use ’cookies’, web server logs, web beacons, or other electronic tools to collect other information about you, such as:


      • IP address;
      • browser type;
      • operating system;
      • computer platform;
      • information about your mobile device;  
      • geo-location data; and
      • the state or country from which you accessed this Website.  



      VanEck Australia or its service providers may also use cookies, web server logs, web beacons, or other electronic tools to collect and compile statistical and other information about your use of the Website and the services provided on the Website, such as:  


      • the web pages you visit on the Website;  
      • the date and time of your visit;
      • the number of links you click within the Website;  
      • the functions you use on the Website;  
      • the databases you view and the searches you request on the Website;  
      • the data you save on, or download from, the Website, etc.; and  
      • the websites you visited immediately before and after visiting the Website.  



      A cookie is a small text file placed on your computer. Most browsers are set to accept cookies by default. If you prefer, you can usually set your browser to disable cookies, or to alert you when cookies are being sent. Likewise, most mobile devices allow you to disable the ability for geo-location information to be collected from your mobile device. The help function on most browsers and mobile devices contains instructions on how to set your browser to notify you before accepting cookies, disable cookies entirely, or disable the collection of geo-location data. You need to set each browser, on each device you use to surf the Web. Thus, if you use multiple browsers (e.g. AOL, Safari, Internet Explorer, Firefox, etc.) you should repeat this procedure with each one. Similarly, if you connect to the Web from multiple devices (e.g. work and home) you need to set each browser on each device. However, if you disable cookies or refuse to accept a request to place a cookie, it is possible that some parts of the Website, such as certain areas for which you need to log in, will not function properly, and the advertising you receive when you visit the Website may not be advertisements tailored to your interests.  


      VanEck Australia reserves the right to place advertising on the Website. When such advertising is placed on the Website, VanEck Australia, our service providers, or third-party advertisers or their advertising servers may also place or recognize unique cookies on your computer or use other electronic tools in order to help display advertisements that you may see on the Website or on other websites. Information about your visits to, and activity on, the Website and other websites, an IP address, the number of times you have viewed an advertisement, and other such usage information may be used, alone or in combination with other information, to display on your device screen advertisements that may be of particular interest to you. We may use Web beacons, provided by third-party advertising companies, to help manage and optimize our online advertising and product performance. Web beacons enable us to recognize a browser’s cookie when a browser visits the Website, and to learn which banner ads bring users to the Website. The use and collection of your information by these third-party service providers, and by third-party advertisers and their advertising servers, is covered by their privacy policies and not covered by this Privacy Policy.   


      How We May Use Your Information
      VanEck Australia may use information collected about you, in the following ways:


      • to provide you with the services, products, or information that you request;  
      • to communicate with you (e.g. about updates to your accounts, products, or services, or to provide information about products or services in which you have indicated an interest);  
      • ensure compliance with all applicable regulatory or legal requirements. This includes the requirements of ASIC, ATO, AUSTRAC, ASX and other regulatory bodies or relevant exchanges including requirements under the Corporations Act, ASX Operating Rules and superannuation law;  
      • ensure compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act;  
      • to conduct research and analysis (e.g., analyze and compile statistics about your use of the Website and other websites, and produce data analytics and reports containing only anonymous and aggregate information that we may share with third parties for their own use); and/or  
      • to save your preferences and account information;  
      • to enhance your experience with the Website  
      • to provide information, special offers, and promotions to you regarding products and services offered by us, our affiliates, or non-affiliated third parties.  



      We may also use information collected about you as otherwise required or permitted by law or with your consent.  


      To assist us with the uses described above, information we or our service providers have collected from or about you may be combined and may be enhanced by other information about you that we or our service providers obtain from other sources.  


      How We May Disclose Your Information
      VanEck Australia may disclose some or all of your personal or other information to:


      • our service providers, related bodies corporate or other third parties that help us to operate our business (e.g., to deliver the information, products, or services requested by you; for the purpose of account maintenance and administration and the production and mailing of statements, such as share registries, custodians, accountants and auditors of the funds and certain software providers related to the operational management and settlement of trades of fund units, and for fraud monitoring);  
      • your financial adviser if you provide us either directly or through our service providers with written consent to do so;  
      • our affiliates for their own marketing purposes as permitted by law;  
      • companies conducting market research who assist us in marketing products and services to you and improving customer service;  
      • a purchaser of VanEck Australia or VanEck or replacement responsible entity of any of the funds, so that new or replacement entity may continue to serve you;  
      • comply with legal orders (e.g., a subpoena or court order), government requests, or other legal process;  
      • protect the interests, rights, safety, or property of VanEck Australia or any member of the VanEck group of companies or its affiliates or any of their service providers;  
      • enforce any legal notices, terms of service, or agreements on or related to products or services requested by you or in relation to your use of the Website;  
      • operate VanEck Australia’s and VanEck group’s systems properly; and  
      • any other disclosure to which you consent.  



      We may also share your personal or other information with non-affiliated third parties for their use to produce data analytics and reports containing only anonymous and aggregate information that does not personally identify you, and which they, in turn, may share with other third parties for their own use.  


      You May Opt Out of VanEck Using or Sharing Your Information    

      You may instruct VanEck Australia at any time by e-mailing us at   or by writing to us (see Contact Us   page for details):  



      • not to use your personal information to provide you with special offers and promotions or any other marketing or other communications;  
      • not to share your personal information with non-affiliated third parties for their use to produce data analytics and reports containing only anonymous and aggregate information.  



      All e-mail requests must include the following information: first name, last name, and e-mail address. Please note that (i) this opt-out process may take some time to complete, consistent with applicable law; and (ii) even after such opt-out process is completed, your personal and other information may continue to be shared with our affiliates (including affiliated websites under common ownership or control) and service providers and as otherwise described in this Privacy Policy. You can also opt out from receiving our promotional emails by clicking the ’Unsubscribe’ link provided in such emails.   


      How We Hold Your Personal Information and Keep It Secure    

      We hold your personal information in a combination of electronic and hard copy files. To protect your personal information from unauthorized access and use, we use reasonable administrative, technical, personnel, and physical measures. These measures include computer safeguards and secured files and buildings. To help us protect your privacy, you should maintain the secrecy of any username and password you set up in connection with your use of our Website.  


      Accessing, Updating and Rectifying Your Personal Information    

      To access, review, rectify, or delete personal information collected about you please contact us at . You can also use your username and password to access and update or delete the information we hold about you on the Website. You should also email us about any other information we hold outside the Website. All e-mail requests must include the following information: first name, last name, and e-mail address. While we will make reasonable efforts to accommodate your request, we also reserve the right to impose certain restrictions and requirements on such requests, if permitted or required by applicable laws.  


      EEA Residents    

      Individuals that reside in the European Economic Area (the "EEA") have certain rights in relation to their personal data. These rights and the corresponding VanEck policies are detailed in a separate VanEck Privacy Policy for EEA residents, which can be accessed here.  


      Transfer of Personal Information to Other Countries    

      Some of the uses and disclosures described in this Privacy Policy may involve the transfer of your personal information to the United States which may have different levels of privacy protection than Australia.  


      Links to Third-Party Websites    

      The Website may include links to third-party websites. Since we do not control third-party websites and are not responsible for any information you may provide while on such sites, we encourage you to read the privacy policies on those websites before providing any of your information on such sites.  


      Privacy Complaints    

      If you wish to complain that you believe we have breached your privacy, please contact us at . We will investigate and respond to your complaint as soon as is practicable after we receive it, in accordance with our Complaints Handling Policy, a copy of which will be provided to you free of charge on request. You may also contact the Office of the Australian Information Commissioner if you believe we have breached your privacy.  


      Questions about this Privacy Policy    

      If you have questions regarding this Privacy Policy, please contact us at .  


      Modifications to this Privacy Policy    

      VanEck Australia reserves the right to change this Privacy Policy at any time by posting revisions on the Website. Such changes will be effective upon posting.  


      Last Updated: May 2018